DV
Deon V
1 reviews | Active since Dec 2018
19 Jul 2019, 14:47
PAYING OF EXTRA EXCESS IS RIDICULOUS!!!
I recently was involved in an incident where a pedestrian on the highway ran into my car. Unfortunately, he was ****ed by the driver behind me. I tried my best to NOT cause a collision with other cars and succeeded. For this I am 'punished' by paying an EXTRA excess of R2500. You will pay an extra excess if there are no other cars involved in your incident. THIS IS RIDICULOUS!!!
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Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
19 Jul 2019, 15:20Dear Deon
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team
dotsure.co.za's reply19 Jul 2019, 15:20
Official
Dear Deon
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team
DV
Deon V's updateReviewer Update
19 Jul 2019, 19:11Thank you for your swift response.
This was truly a traumatizing experience. It was absolutely beyond my control and not as though I was carelessly driving into someone or something. The person ran into the side of my car, over a short distance. He jumped from a stationary truck at the side of the highway without looking left, -or - right. His impact with my car must have knocked him over and the driver behind me, unfortunately bumped him. Sadly he died on the scene. It was a big emotional shock. I'm still processing it.
I tried to prevent impact with him and also not causing accidents by hitting other vehicles. This is a totally different situation like for instance someone, that out of negligence, gets involved in an incident that was caused out of carelessness.
Paying an extra R2500 excess in light of the picture I tried to paint, seems inappropriate.
Circumstances / situations like this should be evaluated on its own merits.
Looking forward to solve this amicably.
Regards
Deon van Vuuren
DV
Deon V's update19 Jul 2019, 19:11
Reviewer Update
Thank you for your swift response.
This was truly a traumatizing experience. It was absolutely beyond my control and not as though I was carelessly driving into someone or something. The person ran into the side of my car, over a short distance. He jumped from a stationary truck at the side of the highway without looking left, -or - right. His impact with my car must have knocked him over and the driver behind me, unfortunately bumped him. Sadly he died on the scene. It was a big emotional shock. I'm still processing it.
I tried to prevent impact with him and also not causing accidents by hitting other vehicles. This is a totally different situation like for instance someone, that out of negligence, gets involved in an incident that was caused out of carelessness.
Paying an extra R2500 excess in light of the picture I tried to paint, seems inappropriate.
Circumstances / situations like this should be evaluated on its own merits.
Looking forward to solve this amicably.
Regards
Deon van Vuuren
dotsure.co.za's replyOfficial
26 Jul 2019, 11:33Dear Deon
We refer to the complaint logged on 19 July 2018, the contents of which have been noted.
We refer to the complaint logged on 19 July 2018, the contents of which have been noted.
You claimed for an incident that occurred on 04 July 2019 under your Dotsure Smart Insurance Policy which has been authorised for settlement.
Your policy documents has been sent to you (via email) and your excess structure is stipulated on your policy schedule. We confirm that the same excess structure was applicable to your claim.
Further, we have listened to the sign-up recording and confirm that you were adequately advised of the excess structure which is applicable each time you have a valid claim.
Regrettably, we can not fault the insurer as we are of the opinion that your claim was processed correct in line with the terms and conditions of your policy.
We trust you find the above in order.
kind regards
Dotsure Resolutions Team
kind regards
Dotsure Resolutions Team
dotsure.co.za's reply26 Jul 2019, 11:33
Official
Dear Deon
We refer to the complaint logged on 19 July 2018, the contents of which have been noted.
We refer to the complaint logged on 19 July 2018, the contents of which have been noted.
You claimed for an incident that occurred on 04 July 2019 under your Dotsure Smart Insurance Policy which has been authorised for settlement.
Your policy documents has been sent to you (via email) and your excess structure is stipulated on your policy schedule. We confirm that the same excess structure was applicable to your claim.
Further, we have listened to the sign-up recording and confirm that you were adequately advised of the excess structure which is applicable each time you have a valid claim.
Regrettably, we can not fault the insurer as we are of the opinion that your claim was processed correct in line with the terms and conditions of your policy.
We trust you find the above in order.
kind regards
Dotsure Resolutions Team
kind regards
Dotsure Resolutions Team