EB
Eugenia B

1 reviews | Active since Jul 2023

17 Feb 2025, 13:18

Paying for a warranty with Dotsure is just paying for stress.

I’ve never experienced so much grief, especially at 8 months pregnant. Dosture has turned my claim into a nightmare. You asked for a diagnosis report – I gave it to you. You asked for a quotation – I submitted it. Now you want me to take my car in to be stripped and diagnosed again, and pay for storage fees with money I don’t have. My car has already been diagnosed three times, yet you keep demanding another diagnosis that I have to pay for.

You are supposed to assist me in repairing my car, but instead, you’re draining my bank account and causing me unnecessary stress. Why am I paying for a warranty if you refuse to help me repair my car? It’s clear you’d rather protect your own business than help your clients.

This is not the service I expected from an insurance company I’ve been loyal to for years. I am utterly defeated and extremely disappointed by how I’ve been treated.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply17 Feb 2025, 14:04
Official
Hi Eugenia, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za