Pathetic Service when claiming

I submitted my claim more than a week ago when the agent confirmed that my claim was valid and can be submitted. Since then I phoned them again with the same agent giving me a different story, asking me to send all the info to them on an email which I did more than a week ago.

Since then no one acknowledged my email nor did they give me any feedback. I even complained on their customer interaction bot which they confirmed that they would get back to me. It is now more than 24 hours later with nothing.

Truly dissatisfied with the claim process and this whole experience with Dotsure. Definitely changing my insurance after this.