Pathetic service - In conclusive information

The building claim ( ****** copper pipes ) was registered on the 18-11-2023. The insurer does not have their own suppliers and I had to find a plumber and cover the call out cost. ( apparently this is not covered by the insurer ) how is this treating the customer fairly. All documents have been submitted to Dot sure this morning. I called Dot sure to confirm receipt of the documents unfortunately the documents take 1 working day ( Barbie was addiment ) to reflect. Can you someone explain how an email takes a working to reflect. I had to ask Barbie the same question and estimated 5 times before getting a response. The building claim takes up to 3 working days , please advise how can a pensioner manage for a period 3 days with out water and another day or 2 before the funds and transferred to the insured ( estimated time period 5 days ). Does dot sure not have process in places in fast-track low value claims to assist customer.