PATHETIC SERVICE FROM DOTSURE. CO.ZA

Good day my name is Rahbia I'm a client with dotsure online insurance...on the 14th June I called in at 8 to put through a cliam and was told that a cliams agent will call me back as they start at 8.30.Lelanie Peterse was the agent who called...I explained to her what happened..my solar gyser was overflowing on my roof since 3am the 14 the June.. I was told to get hold of a plumber...I did the plumber got home ...I called the cliams agent Lelanie..she spoke to him...requested a damage report...a invoice...and photos of the gyser...all documentation was sent at 10.35 on the 14th June to cliams...I called Lelanie past 2 pm to check it she received she said no ...I needvto resent with the cluams no..which I did...no response from herr till 5pm...15rh June Saturday water still leaking from the gyser on.my roof..I called and spoke to Anastasia she hold me the department was closed..so I say dotsure should close down if they can't help their clients...I requested to speak to a supervisor...waiting for someone to call back ...i called back l speak to Amy..still no joy no one knows anything...I call again past 12 and go through emergency...I'm frantic because no help going 2nd day...I spoke to a gentleman by the name of LUNGA...Shame he was pleasant and Understanding he took.my no down incase my call cut ...which it did he called me back ...I was so emotional by then ...I'm a diabetic...high blood pressure ...heart patient...have a get a run around from my insurance company that suppose to look after me...he try to calm me down to get answers for me...I was told my cliam is processed and will be paid into my account on Tuesday as it's the long weekend...my cliam agent Lelanie Peterse did not the decency to call me...she was in a hurry to enjoy her long weekend...not concern of this client that's pays her premium on time ...is going through a crisis with a leaking gyser...I live alone ...have a disability on my right hand and had to face this on my own while dotsure insurance is off on their long weekend....PATHETIC...I left email for LISA C TEAM LEADER CLIENT SERVICES... this is the 2nd incident with dotsure that im speaking to Lisa about...she knows very well ...Lisa assured me that this kind of service will never repeat itself...and boom we having a 2nd pathetic service delivery....Lisa only called me on Wednesday. 19June..she was sick with the flu...explained the story to her...by the way with all that happened on Tuesday 18th June I had a call from Anel Oosthuisen team leader for cliams abt my.paynent ...I asked her to cancel my cliam as dotsure was too late and they have caused me enough heartache 💔...I was in contact with Lisa client service 19th June till today 5th July...I told Lisa I paid for my own cliam R1550...I needed Dotsure to compensate me for my time...phone calls..agony they caused me ..for having *********** staff...listen to the recording...laughing and chit chat while I'm going through a crisis in my life..how sad to get such pathetic service from .DOTSURE .CO.ZA..as far as I'm concerned nothing is resolved....LISA knows that...I did mention I was going to HELLO PETER with this as I'm not yet done with the way I was treated as a client... Please contact me if there anything u need know... Kind regards Rahbia Bux