Pathetic service Dotsure

After the last 3 review..I get the same response from Dotsure...we are sorry to hear of your experience we will get the experienced staff to contact you....Today 20th August I fet a cakla from a Lisa from Refund Debits in connection with my non payment of my premium for this month...she was very pleased and apologized profusely on Dotsure behalf for what I went through from the 14th June 2924 till date 20 August... she is not aware of what is happening...I gave her names of all staff members who handled my cliam and the manner in which I wss treated...I told her Dotsure took there time in approving my cliam they enjoyed the long weekend and got back to me 18th Jjne like nothing happened...expected me to stay the whole long weekend with a leaking gyser on my roof...I expect to be compensated for my calls...my time...the stress that was caused...I had ho pay for my own cliam ...but DOTSURE is too fast to call and remind me of my missed payment .