PATHETIC SERVICE- DO NOT RECOMMEND!

I am so shocked and absolutely appalled and utterly disgusted with the service we have received from this service provider. Called them a few weeks ago, was told in order to claim, we needed to get an independent contractor to come and asses our fridge, which was quite frustrating in the first place, because we are full time employees and barely have the time. Wethen eventually find a contractor that can accommodate our schedules, contractor comes out and does assessment, at our OWN expense, another reason we had to wait, because we did not plan for this. We send in all relevant documentation, and this is where the run around begins. EVENTUALLY the claim gets delayed and now suddenly Dot Sure needs to send out their own assessor! LIKE WHAT ON EARTH, WHY NOT DO THIS IN THE FIRST PLACE!!!!! Assessor comes out and says he often deals with the company that we got out and they are reputable, indicates to us that he has worked with them before- so why the stalling tactics DOT SURE? I am sitting with food that's going off, and other monies wasted because of your tardiness, can I claim for that too? or are you going to want to install cameras in my house to see when I buy it? shall I send you slips? And now suddenly before the Easter weekend, so they can STALL us even more! I am utterly disgusted by the service and the process just to claim for a fridge! Imagine God forbid anything else were to happen, would I get let down by Dot Sure again... I cannot wait to see the excuses they are going to come up as a response to this post! Stop treating your clients like ********s! It will not be in your favour! Definitely DO NOT recommend!!!