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Lloreen R
1 reviews | Active since Mar 2022
08 Apr 2024, 10:19
PATHETIC SERVICE
Six months later since their client drove into the back of my car and still nothing from dotsure. Everytime i call i get some excuse. They informed me they pay claims within 60 days. Sixty days later file is still with management for approval. Pathetic service.
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Replies (3)
dotsure.co.za's replyOfficial
08 Apr 2024, 10:22Hi Lloreen, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply08 Apr 2024, 10:22
Official
Hi Lloreen, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Lloreen R's updateReviewer Update
08 Apr 2024, 14:11Thank you for the reply. Hopefully i get a reply before the end of this month as waiting for 6 months for a claim to be sorted is totally outrageous.
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Lloreen R's update08 Apr 2024, 14:11
Reviewer Update
Thank you for the reply. Hopefully i get a reply before the end of this month as waiting for 6 months for a claim to be sorted is totally outrageous.
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Lloreen R's updateReviewer Update
09 Apr 2024, 13:57Thanks for the lie of a reply of yesterday. No one contacted me so i phoned dotsure. Still the same answer as in march given to management approval. I really dont understand the pathetic excuses its not as if its a million rand claim. Be assured i will let everyone who i deal with and requires insurance know what absolutely terrible service dotsure gives.
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Lloreen R's update09 Apr 2024, 13:57
Reviewer Update
Thanks for the lie of a reply of yesterday. No one contacted me so i phoned dotsure. Still the same answer as in march given to management approval. I really dont understand the pathetic excuses its not as if its a million rand claim. Be assured i will let everyone who i deal with and requires insurance know what absolutely terrible service dotsure gives.