NK
Nontokozo K
1 reviews | Active since Feb 2012
23 Feb 2023, 12:00
Pathetic Service
Since yesterday I have been calling requesting a simple letter that shows that I have been claim free for the past 36 months on my CAR INSURANCE and I have not received this document. I have joined CAR INSURANCE with AA since 2016 and I have never had any hassles until they transferred us to this Dotsure company. I once requested this letter from AA and it was sent to me in a stint. I explained to the consultants that I need this letter for Outsurance because they couldn't beat their premium. Because of Dotsure poor service I am now searching for another another insurance where they will value me as a customer.
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Replies (4)0
Replies (4)
dotsure.co.za's replyOfficial
23 Feb 2023, 12:34Hi Nontokozo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply23 Feb 2023, 12:34
Official
Hi Nontokozo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
NK
Nontokozo K's updateReviewer Update
23 Feb 2023, 12:36I will be waiting
NK
Nontokozo K's update23 Feb 2023, 12:36
Reviewer Update
I will be waiting
NK
Nontokozo K's updateReviewer Update
23 Feb 2023, 13:51The information sent by Prudence few minutes ago is still incorrect. I honestly don't know what to do now because your supervisor called me and she noticed that the period is incorrect and promised it will be amended.
NK
Nontokozo K's update23 Feb 2023, 13:51
Reviewer Update
The information sent by Prudence few minutes ago is still incorrect. I honestly don't know what to do now because your supervisor called me and she noticed that the period is incorrect and promised it will be amended.
NK
Nontokozo K's updateReviewer Update
23 Feb 2023, 14:45Finally got what I wanted which could have been done in a click of a button.
NK
Nontokozo K's update23 Feb 2023, 14:45
Reviewer Update
Finally got what I wanted which could have been done in a click of a button.