PATHETIC SERVICE

Had an incident which required the assistance of Dotsure Roadside Assist. Call logged with them at 9.20 am - received reference number at 9.37 am. Received no communication regarding the assistance requested. I contacted the call center at 10.50 am . I was advised that I would be transferred to the dispatch center who will appraise me of how long it would take for the technician to come to my assistance. The call was transferred to 'dispatch'- I was number 3 in the que- I hung on and as the automated voice message indicated I was number 1 the call was disconnected. I called back 8 times over a period of one and a hours and was subjected to the same disgusting treatment. Out of sheer desperation I called again but instead of waiting to be assisted 'by a HUMAN', I dialed the 1 for emergency assistance. A period of more than five minutes passed - the call disconnected and the emergency line - needless to say was unanswered. At about 12.pm get a call from the technician - he is at the wrong address - despite me having confirmed the correct address with the call center agent. 15 minutes later I call the technician one Vivian again enquire as to where he is was. He responds by laughing out aloud and enquiring if its the same irritating customer. I brought to his attention ( definitely not politely) that I was the client . He said he thought that he was speaking to one of the call center agents and did not know that it was 'the client'' as he did not have my number saved. This draws the logical conclusion that those that work at 'DOTSURE' considers waiting for a period of 3 hours to have your car jump started is considered to be a laughable predicament to them. To add insult it has been confirmed that albeit that I received a reference number at 9.36 am the call center sent the instruction to the technician at 11.20 am. To add insult the information as contained on the policies -i.e. name and surname is incorrectly spelt On one policy which I activated on the 29th April 2022- on the 7th May 2022 I receive an sms requesting my vehicle registration numbers - this despite me enquiring from one Sashin who initially underwrote the policy as to why this information was not requested at the underwriting stage- he informed me that this was not required. On underwriting I was told to sign up on the Hellopeter page and rate the service . At that stage I gave a superb write up - the very next day I realized that DOTSURE was not worthy of my sterling recommendation. There were problems with the underwriting- one vehicle was underwritten twice whilst the second vehicle ( although having telephonically confirmed that it was underwritten) had not been underwritten. I was informed that the debit order date will include a pro-rata payment and the debit order will be activated on the 3rd May 2022. On the 30th April 2022 I receive an sms informing me that the cover will be cancelled due to non- payment. I could go on but I think that this should be sufficient to warn the public against poor customer service as the delay in waiting for road side assistance could place one's life at risk and the poor administration at DOTSURE could result in repudiation of claims( albeit that they are requesting and capturing the information incorrectly).