Pathetic service
I had a incident where my dog got out and he was in a fight with a other dog. We submitted a 3rd party claim to cover the costs off the vet. The day i submitted the claim they sent me a form to fill and so i did. They sent a form to the 3rd party people who filled the questionnaire as they where home and i wasn't Now they say that they can't finalize the claim if i don't fill the questionnaire form. Dotsure wants me to do a statement om paper on how the incident happened but how the hell can i do a statement if i where not there. I got 3 dogs on my policy anf this is my first time i have a claim now i have to struggle go get the claim submitted I wont recommend dotsure to anyone the service are pathetic and i will cancel my policy
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Replies (2)
dotsure.co.za's replyOfficial
11 Feb 2019, 11:52 Dear Henry
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply11 Feb 2019, 11:52
Official
Dear Henry
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's replyOfficial
26 Feb 2019, 16:57Dear Henry
We refer to your complaint logged on Hello Peter dated 11 February 2019 and wish to respond as follows:
You logged a Third-Party Liability claim for an incident which occurred on 09 January 2019 under your Dotsure Pet Insurance Policy.
The abovementioned claim was referred to the Liability Department to conduct a thorough investigation relating to your averment and we confirm the Third-Party Liability Claim Process Letter was emailed to ‘***’ on 23 January 2019, which explained the relevant process.
We confirm that you have completed the client questionnaire on 18 February 2019, and that a consultant contacted you to discuss further details. Kindly allow the process to follow through and should you have any other questions or queries regarding this matter, please do not hesitate to contact the Senior Recoveries Negotiator whose details have been forwarded to you.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
We refer to your complaint logged on Hello Peter dated 11 February 2019 and wish to respond as follows:
You logged a Third-Party Liability claim for an incident which occurred on 09 January 2019 under your Dotsure Pet Insurance Policy.
The abovementioned claim was referred to the Liability Department to conduct a thorough investigation relating to your averment and we confirm the Third-Party Liability Claim Process Letter was emailed to ‘***’ on 23 January 2019, which explained the relevant process.
We confirm that you have completed the client questionnaire on 18 February 2019, and that a consultant contacted you to discuss further details. Kindly allow the process to follow through and should you have any other questions or queries regarding this matter, please do not hesitate to contact the Senior Recoveries Negotiator whose details have been forwarded to you.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply26 Feb 2019, 16:57
Official
Dear Henry
We refer to your complaint logged on Hello Peter dated 11 February 2019 and wish to respond as follows:
You logged a Third-Party Liability claim for an incident which occurred on 09 January 2019 under your Dotsure Pet Insurance Policy.
The abovementioned claim was referred to the Liability Department to conduct a thorough investigation relating to your averment and we confirm the Third-Party Liability Claim Process Letter was emailed to ‘***’ on 23 January 2019, which explained the relevant process.
We confirm that you have completed the client questionnaire on 18 February 2019, and that a consultant contacted you to discuss further details. Kindly allow the process to follow through and should you have any other questions or queries regarding this matter, please do not hesitate to contact the Senior Recoveries Negotiator whose details have been forwarded to you.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
We refer to your complaint logged on Hello Peter dated 11 February 2019 and wish to respond as follows:
You logged a Third-Party Liability claim for an incident which occurred on 09 January 2019 under your Dotsure Pet Insurance Policy.
The abovementioned claim was referred to the Liability Department to conduct a thorough investigation relating to your averment and we confirm the Third-Party Liability Claim Process Letter was emailed to ‘***’ on 23 January 2019, which explained the relevant process.
We confirm that you have completed the client questionnaire on 18 February 2019, and that a consultant contacted you to discuss further details. Kindly allow the process to follow through and should you have any other questions or queries regarding this matter, please do not hesitate to contact the Senior Recoveries Negotiator whose details have been forwarded to you.
We trust you find the above in order.
Regards
Dotsure Resolutions Team