TM
Thomas M

1 reviews | Active since Mar 2014

21 Apr 2023, 12:24

PATHETIC NON-SERVICE

Dotsure was the biggest mistake i ever made in my life. They dont update me, they dont reply to emails they dont do anything. Even "senior managers" in claims are not bothered about this. The first hello peter complaint i lodged i got a "we are investigating" copy and paste response, if you dare respond with text book answers i swear i will cancel the vehicle and home content covers. I i do not call in to follow up no one bothers to update me. I even made a CEO complaint but still Max himself did not email me he sent a manager that does not reply back after i rep****. South Africa, Dotsure is not make sure!!!

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Replies (2)
dotsure.co.za
dotsure.co.za's reply21 Apr 2023, 13:30
Official
Good afternoon Thomas. We try our best to provide every policyholder with high-quality service. Please accept our sincere apologies. This issue will be addressed by the appropriate department as soon as possible. Sincerely, the dotsure.co.za team
TM
Thomas M's update21 Apr 2023, 13:45
Reviewer Update
Good afternoon? What good do you see here?!?!?!?!? "Creating fans, not policyholders" . Are those words fami****? Yes they are on your wesbite on the home page!!! So why say "provide every policyholder"?!?!?!?!?!? Let me quote again "superfast pay-outs" Have you seen those words? On your website too!!!!! have i been paid out? No i havent!!!