Pathetic customer service. Misleading.

Worst experience of my life dealing with Dotsure.

My sign up was good and smooth. But when it came time for my to claim whole different case.

Getting hold of someone to process my claim was already a red flag I was even passed to the receptionist.

Took out extended warranty on my polo gti, long story short my Timing Chain broke and valves bent. I was covered under my warranty for both components, sent my quote to Dotsure as requested, got told an assessor will call me, I get a 5 second call and 5 minutes later an email with a settlement amount of R3800 for a quote of R23800, I call to speak to the assessor he finally calls I speak to Ryno and I was blown away he tells me that my chain is located outside my engine and that because my timing chain failed they won’t cover the head even though I’m covered. He then has the audacity to ask me if I know how an engine works, this clearly showed me that his belittling me, 3 people told me 3 different things regarding my settlement calculation.Go through the complaints department another waste of time, as I was told in black and white that I’m not covered for my head even though my policy shows that I was covered up to R15800. I won’t advise anyone taking out motor warranty with Dotsure. I am currently busy with the ombudsman and cancelling my policy.