JF
Jennifer F
1 reviews | Active since Feb 2018
26 Mar 2019, 22:52
Pathetic customer service!
I have sent through a couple of claims for my dogs. More than 2 weeks later and I have not received any feedback from Dotsure. I’ve been calling and emailing them and nothing has been done about it yet! I haven’t even been assigned a claims handler. Disappointed with the service!
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Replies (2)0
Replies (2)
dotsure.co.za's replyOfficial
27 Mar 2019, 09:40 Dear Jennifer
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply27 Mar 2019, 09:40
Official
Dear Jennifer
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's replyOfficial
09 Apr 2019, 09:08Dear Jennifer
We refer to your HelloPeter complaint posted on 26 March 2019, contents of which have been noted.
We always strive to give our clients excellent service and sincerely apologise for the inconvenience caused by the delay. A full settlement of your claim was done on 05 April 2019, in line with your policy terms and conditions.
We trust you find the above in order.
Regards,
Dotsure Resolutions Team
We refer to your HelloPeter complaint posted on 26 March 2019, contents of which have been noted.
We always strive to give our clients excellent service and sincerely apologise for the inconvenience caused by the delay. A full settlement of your claim was done on 05 April 2019, in line with your policy terms and conditions.
We trust you find the above in order.
Regards,
Dotsure Resolutions Team
dotsure.co.za's reply09 Apr 2019, 09:08
Official
Dear Jennifer
We refer to your HelloPeter complaint posted on 26 March 2019, contents of which have been noted.
We always strive to give our clients excellent service and sincerely apologise for the inconvenience caused by the delay. A full settlement of your claim was done on 05 April 2019, in line with your policy terms and conditions.
We trust you find the above in order.
Regards,
Dotsure Resolutions Team
We refer to your HelloPeter complaint posted on 26 March 2019, contents of which have been noted.
We always strive to give our clients excellent service and sincerely apologise for the inconvenience caused by the delay. A full settlement of your claim was done on 05 April 2019, in line with your policy terms and conditions.
We trust you find the above in order.
Regards,
Dotsure Resolutions Team