Pathetic and atrocious service.

Having moved not by choice to Dot Sure, they have nothing to show but proven that their customer service is atrocious. I called in for assistance on my account for the first time and received a reference number and promised a callback. To date no callback, I then received emails that my query was resolved and closed. I emailed them back that this was not the case and still have not heard from them. Bad service and hoping to move to another company as soon as I finalised my new quotes.