TK
Toki K
1 reviews | Active since Apr 2020
16 Apr 2026, 12:19
Paid for nothing
I'm very disappointed about Dotsure insurance, I took a mechanical warranty with them when I lodge a claim I'm now being taking from pillar to post. I don't know how does these people operate when you sign up for an insurance everything seems to be ok but when you claim is another story now my money is gone down the drain.
Helpful (0)
Replies (5)0
Replies (5)
dotsure.co.za's replyOfficial
16 Apr 2026, 13:22Hi Toki,
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
Please know that we have referred this to the relevant department to investigate this matter further. They will be in contact with you if they require any additional information.
The dotsure.co.za team
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
Please know that we have referred this to the relevant department to investigate this matter further. They will be in contact with you if they require any additional information.
The dotsure.co.za team
dotsure.co.za's reply16 Apr 2026, 13:22
Official
Hi Toki,
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
Please know that we have referred this to the relevant department to investigate this matter further. They will be in contact with you if they require any additional information.
The dotsure.co.za team
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
Please know that we have referred this to the relevant department to investigate this matter further. They will be in contact with you if they require any additional information.
The dotsure.co.za team
TK
Toki K's updateReviewer Update
16 Apr 2026, 14:43Don't worry because I've already canceled the policy, there's no use to pretend as if you care about your customers.
TK
Toki K's update16 Apr 2026, 14:43
Reviewer Update
Don't worry because I've already canceled the policy, there's no use to pretend as if you care about your customers.
dotsure.co.za's replyOfficial
16 Apr 2026, 15:07Hi Toki,
We are sorry to hear of the cancellation. All of the best going forward.
Kind Regards,
The dotsure.co.za team
We are sorry to hear of the cancellation. All of the best going forward.
Kind Regards,
The dotsure.co.za team
dotsure.co.za's reply16 Apr 2026, 15:07
Official
Hi Toki,
We are sorry to hear of the cancellation. All of the best going forward.
Kind Regards,
The dotsure.co.za team
We are sorry to hear of the cancellation. All of the best going forward.
Kind Regards,
The dotsure.co.za team
TK
Toki K's updateReviewer Update
16 Apr 2026, 17:08I regret taking the policy with you, because I've lost six months of paid premiums. Maybe I was treated like that because I'm a pensioner.
TK
Toki K's update16 Apr 2026, 17:08
Reviewer Update
I regret taking the policy with you, because I've lost six months of paid premiums. Maybe I was treated like that because I'm a pensioner.
dotsure.co.za's replyOfficial
17 Apr 2026, 07:21Hi Toki,
We aim to treat all our clients with respect and fairness. Many times, the confusion comes with the policy wording.
Since I'm not part of that process, I'm unable to give you a clearer answer.
The dotsure.co.za team
We aim to treat all our clients with respect and fairness. Many times, the confusion comes with the policy wording.
Since I'm not part of that process, I'm unable to give you a clearer answer.
The dotsure.co.za team
dotsure.co.za's reply17 Apr 2026, 07:21
Official
Hi Toki,
We aim to treat all our clients with respect and fairness. Many times, the confusion comes with the policy wording.
Since I'm not part of that process, I'm unable to give you a clearer answer.
The dotsure.co.za team
We aim to treat all our clients with respect and fairness. Many times, the confusion comes with the policy wording.
Since I'm not part of that process, I'm unable to give you a clearer answer.
The dotsure.co.za team