Overall very poor service.

This is still not resolved! We are still awaiting payment. The whole process started 17 Nov 2021 it took dotsure 2 weeks just to send documentation for us to fill in. The quote for the damage was adapted from R31 000.00 to +-R18 000.00 a huge difference. This was decided by looking at photos which to me looks more like a money saving procedure instead of actually helping. Their assessor decided by only looking at photos that the damage is not as bad as what more than one panel beater said it was, in more than 2 months time not one assessor was sent to look at the damage, this was all decided while sitting and looking at photos. So they adapted a quote from one of the panel beaters and sent it to us. I phoned the panel beater to see if they would do the work for the price, as Dotsure sent us a quote with the panel beaters name on with revised amounts on the panel beaters quote and the panel beater was not aware of this at the time I contacted them. We had to follow up as answers were giving 2 or more days after asking. This is just overall poor. Instead of using the opportunity to save as much money as you can you could of showcased how good you can be and maybe get new clients the total opposite has happened. I will never recommend dotsure to anyone, this could also be to the fact that the person we were dealing with, also took his time with getting back to us. There is no valid reason for why this should take so long.