NC
Nonhlanhla C

1 reviews | Active since Oct 2014

26 May 2025, 21:27

Outstanding Service from Troy Stoffels at Dotsure!

Last week, I was casually browsing the Dotsure website to compare pet insurance quotes, hoping to see if a switch would bring me any significant savings. At first glance, it seemed like the cost difference wasn’t substantial enough to justify a move — but then Troy Stoffels stepped in.

Troy called me twice while I was in a meeting, and even though I couldn’t take the call immediately, he didn’t give up. When we finally connected, I was completely blown away by his professionalism, warmth, and deep knowledge — not just of Dotsure’s products, but also how they stack up against their competitors.

He clearly outlined the advantages I would gain by moving to Dotsure, and for the first time, I truly understood the value beyond the price tag. It wasn’t a hard sell — it was simply excellent service, backed by facts, care, and genuine customer focus.

Thanks to Troy, I didn’t just switch providers — I did so confidently. I signed up immediately and submitted notice to my previous insurer the same day.

Dotsure, you’ve got a gem in Troy. He’s the reason I’m now a proud new customer.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply27 May 2025, 12:04
Official
Hi Nonhlanhla, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Troy as well. ;-) The dotsure.co.za family