SG
Shalini G

1 reviews | Active since Jan 2018

08 Jun 2022, 15:03

OUTSTANDING EFFICIENT SERVICE IN DURBAN

I wanted to share my experience with Dotsure. As a pet mum I was very upset when my pet was injured at a local kennel in KZN. My baby is 7months old and was combed with a metal brush on his eye, and when he was collected on the pick up day, I was told a lie that he had soap in his eye. Having to notice that his behaviour indicated trauma.

Instictively I took him into the vet, had him checked and due to trauma , and the nature of his accident. I got in touch with DOTSURE, The process was handled so quickly with them. The NORTHDENE vet signed off on the accident and within 24hrs Dotsure had kept in touch with me all the while, making sure my paw baby was ok. The staff where so helpful and the process was so quick and easy.

Unlike human medical aids. Dotsure was so efficient. I highly recommend them to all pet owners. The service was outstanding.

Thank you Dotsure for assisting me with such a stressful situation. and covering the expenses incurred.

I rate them 6stars ..they have my total trust with my puppy. Thank you again for the hospitality and great service.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply08 Jun 2022, 15:10
Official
Hi Shalini , Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We hope your puppy has made a full recovery and is bringing joy to the world. ;-) The dotsure.co.za family