Outright theft

Dotsure has deducted money from my account without my consent. I warned the salesman about this on our call.

I know our previous interaction was recorded, where I was explicit that I do not give you consent to take money from my account. Pull that call and listen to it again.

I want a planned resolution by Close of Business on Monday, failure to resolve, I'll lodge a complaint against the salesman and dotsure at the ombudsman, and lay a charge of theft with the South African Police.