On the 28th of October, Dotsure sent me an email informing me that there would be an increase in my premium

On the 28th of October, Dotsure sent me an email informing me that there would be an increase in my premium. I did not wish to pay said increase so decided cancel my insurance scheme instead. After forwarding my email stating I wished to Cancel my policy I was given a four day run around stating I was only able to cancel the policy via phone call and not in writing. This posed a problem as I am a Ships captain and was out in the middle of the ocean. I provided The insurance company with a means of contacting me only to be informed that phoning abroad was not permitted and that an exception would be made to allow me to terminate the policy. Once agreeing to my request, the consultant decided to try retain my business by offering me a lower package at a reduced rate. Ruth Duthie was polite, courteous and ultimately successful in her dealings with me and finally managed to get me to stay with Dotsure, albeit it on a reduced package.