TB
Tanya B

1 reviews | Active since Oct 2017

02 Aug 2024, 08:15

NOT WORTH HAVING PET INSURANCE WITH DOTSURE

Not worth having pet insurance at Dotsure. They do not cover anything and the waiting periods are to long. When I spoke to the consultant, I specifically indicated I want insurance that covers microchip, vaccinations and sterilisation. DOTSURE CAN LISTEN TO THE RECORDING. When I submitted my first claim, they rejected my claim stating that my policy does not cover it. I upgraded and then submitted a new claim a month later. Still my next claim was rejected indicating that the waiting period is 60 days even after a have been a few months with Dotsure. This means in total my waiting period is 90 DAYS. Does Dotsure know that in the first year for a puppy they need to get their vaccinations, microchip and sterilisation and we can not wait for the waiting periods? Honestly the insurance is just not worth it. I can rather save R600 every month for my dog.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply02 Aug 2024, 16:29
Official
Hi Tanya, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za