HH
Hunter H
1 reviews | Active since Jul 2019
06 Dec 2022, 13:18
Not there when needed
Not impressed with service level Left messages to be called back, no one called back. Eventually spoke to someone to ask if pre authorization is required before surgery, was informed no. Have accidental cover, finally get to do a claim and get told Dotsure will only cover R2k for a R30k surgery bill. Certainly Dotsure does not keep to the advertising story lines.
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dotsure.co.za's replyOfficial
06 Dec 2022, 13:42Hi Hunter, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply06 Dec 2022, 13:42
Official
Hi Hunter, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za