Not so happy customer

I use to love this company costumer service. I have been a customer for a few years now and the consultants keeps on getting worse. My experience with one of the consultants today almost had me cancelling my policy. The claims department is the worst I have had to deal with, getting feedback from your consultant is a hurdle in itself. I did look at some of your reviews as of late and noticed there was a complaint for the exact same consultant that I had the unfortunate luck to get today. The team you have for explaining and getting customers our outstanding, and that is exactly were the outstanding customer service end. I hope you take into regard your customers our not happy about the service or the manner your claims consultant ignores or speak to there customer. Your biggest problem is your claims consultants, not replying to a customers email or request to be contacted in regards to there claim. I can assume that this will also not be dealt with as the exact same consultant is still the outstanding worker she was with the last horrible review.