Not satisfied with the after sales service.

Just before I write my complaint, I want to emphasize that this is not about Dotsure per se, but about one of their consultants. Hence the two stars. On the 13th December, I wrote a review on Dotsure, and specifically on their consultant that I dealt with, namely, Justin Jafta. I gave him a very good review, but I've since changed my mind, due to the fact that his after sales service is non-existent. While he was selling the Policy to me, he was on his A game, but when I tried to contact him the next day........ total waste of time. I tried to contact him four times, and each time I left a message. To date, he has not contacted me. I find this extremely poor and disrespectful. What is the point of taking out a Policy and then not being able to contact the person that sold it to you.