VR
Viljoen R
1 reviews | Active since Feb 2019
23 May 2023, 07:00
NOT paying my claim
Absolute useless with my last claim. Pet claims usually pay out within 48 hours. We are sitting at 120 hours. They claim it's an IT issue.. so I ask you why is it taking IT DAYS to resolve this? Are you using a broken system? How difficult is it to pick up a calculator, look at my policy and calculate my claim and pay it out? Or does our employees not have basic math? I logged the claim again and then you cancel it. Why don't you cancel the previous one that apparently has an IT issue and continue with my new claim??? Don't you think of solutions!
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dotsure.co.za's replyOfficial
23 May 2023, 08:05Hi Viljoen, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply23 May 2023, 08:05
Official
Hi Viljoen, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za