1 reviews | Active since Feb 2014
Not Paying for the calim
<p>last month I took my car in for repairs as I was giving me an engine fault</p> <p>I called Dot sure underwritten by oakhurst and was told they will pay</p> <p>When it was time for them to pay and that my car will be released , they declined.</p> <p> </p> <p>I wrote to Hello peter and after that complaint they called me and they said they will look at it and investigate, </p> <p>After the whole investigation they told me to send tham all the relevent documents of the cost, and I did.</p> <p> The lady that is handling this case is Pam Koloti, she assured me that they have investigated and have done all that needs to be done, they now cant come out with the decision to pay me back the money.</p> <p> </p> <p>I need to pay it backto the money that I had to borrow in order to make arrangements to pay so that the car will be released from that garage.</p> <p>Pam Koloti is now ignorring my emails.</p>
Dear Sindi
We refer to the above matter and your complaint regarding the declination of your claim.
According to the terms and conditions of your policy, which policy schedule was emailed to you on the 14th July 2016.
It is stipulated on the formal response emailed to you that the parts you are claiming for are not covered (excluded from the schedule of cover).
Regrettably, we cannot fault the insurer and have no other option than to reject your claim.
Kind regards,
Oakhurst Resolutions Team
Dear Sindi
We refer to the above matter and your complaint regarding the declination of your claim.
According to the terms and conditions of your policy, which policy schedule was emailed to you on the 14th July 2016.
It is stipulated on the formal response emailed to you that the parts you are claiming for are not covered (excluded from the schedule of cover).
Regrettably, we cannot fault the insurer and have no other option than to reject your claim.
Kind regards,
Oakhurst Resolutions Team
