not number one insurance company

for a company that is saying that they are number one your follow up is just the worst I had a quotation done on the 16th on you online and wright after i spoke to a gentleman his name was Kevin after speaking to him he promise to e mail me a quotation but now 3 days later no response no email and I am getting hounded by Out sources for a answer put you money where you mouth is . if you want to brag that you are no 1 then come on