1 reviews | Active since Jul 2013
Not Impressed!
Claiming is a long and stretchy process,my first time claiming and I am not impressed. Everytime I call the response is 'Your claim is with management'. All documenation needed was submitted on Monday 25/06/2018 already.
Good day
Thank you for contacting us.
Kindly note that ur turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Good day
Thank you for contacting us.
Kindly note that ur turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Mr Titus
We confirm that you logged a claim for your mobile phone on 23 June 2018. The claim was processed and validated in line with the terms and conditions of your policy. The claim was finalised on 29 June 2018 and the finalisation letter sent to you on the same day.
It is our submission that the claim was processed and finalised within a reasonable turnaround time, but sincerely apologise for any inconvenience this process might have caused.
Dotsure Resolutions Team
Dear Mr Titus
We confirm that you logged a claim for your mobile phone on 23 June 2018. The claim was processed and validated in line with the terms and conditions of your policy. The claim was finalised on 29 June 2018 and the finalisation letter sent to you on the same day.
It is our submission that the claim was processed and finalised within a reasonable turnaround time, but sincerely apologise for any inconvenience this process might have caused.
Dotsure Resolutions Team