Not getting any feedback

This would be the second time I'm having the same experience with Verity Fisher. I've sent through my claim yesterday I've received an sms saying Verity got assigned to my claim. Ive sent through an email but didn't get any response so I phoned got my claim registered anything I have sent through the requesting documents she told me she will let me know if there is anything else she need. Haven't heard anything so today I've sent 2 emails this morning and one this afternoon asking for feedback and just any update that I can know what's happening my fridge is not working the weather is hot and I am worried that the stuff in my fridge will go off I've told her that as well. Brights gave me an quote for 2 fridges one that is eqvalent to the one I have now reason why it needs to be the exact same size is because I have a certain space made for the fridge so can't be anything smaller I've explained that in my email as well. Previous incedent I had with Verity is also feedback that's the main thing I don't think it's to much to ask just to get an update. I apologize that I have to do this again but it's the only way I'm getting feedback from dotsure.