jj
johnson.leeanne johnson.leeanne
1 reviews | Active since May 2016
15 Nov 2023, 15:13
NOT COVERED
I had changed my banking details online on the 27th October for it to be debited from my new account. This falls within the 15 day grace period where the amount can be debited. I had spoken to a consultant who assured me this is fine.
I phoned now to check if my cat insurance is covered for a certain procedure and I have been told my cat is not covered for the month of November.
This is so stressful to know that my cat is not insured because of their system.
NOT HAPPY.
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Replies (2)
dotsure.co.za's replyOfficial
15 Nov 2023, 15:15Hi Lee-anne, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply15 Nov 2023, 15:15
Official
Hi Lee-anne, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
jj
johnson.leeanne johnson.leeanne's updateReviewer Update
15 Nov 2023, 15:17Just leave it. Its been pretty useless trying to resolve this.
I had not received one follow up call as to why my account / premiums aren't up to date.
I was under the impression my pet was insured. Whats the point of having pet insurance with you.
I had not received one follow up call as to why my account / premiums aren't up to date.
I was under the impression my pet was insured. Whats the point of having pet insurance with you.
jj
johnson.leeanne johnson.leeanne's update15 Nov 2023, 15:17
Reviewer Update
Just leave it. Its been pretty useless trying to resolve this.
I had not received one follow up call as to why my account / premiums aren't up to date.
I was under the impression my pet was insured. Whats the point of having pet insurance with you.
I had not received one follow up call as to why my account / premiums aren't up to date.
I was under the impression my pet was insured. Whats the point of having pet insurance with you.