Not a happy camper!

I have recently signed up with Dotsure. I thought my premiums would be around R600 (As I understood I agreed to). When my account was debited the first time, there were a whole lot of extra debits for various things. I thought these were only one-time debits. But then this month, besides being debited R600, Dotsure took off an extra R740 for (what turned out to be) extras that I had evidently/apparently "agreed" to paying, verbally. I phoned up Dotsure and cancelled all these "extras". I am really angry about this manipulation with the use of telephonic, verbal "agreements" This is not right. Dotsure's boast is that they want fans, not customers. Well, they may have a "customer" in me, but they just lost a fan. Let's see if the management is serious about re-winning me as a fan!?