NOT A FAN, JUST A FED-UP POLICYHOLDER!!!!

We had a leaking pipe incident on Saturday, I phoned requesting urgent help because the water was flooding the bathroom and main bedroom. After making countless calls to your call center I was sent a text message that a plumber was assigned to me. I phoned that person immediately to find out if they were on their way only to be told he’s in Klerksdorp and would only come on MONDAY!!!!!!!!!!!!! I had to call your call center to find out what kind of service is this that you’re rendering to me only to be told after 5p.m. by a Maureen that I should find my own plumber because that’s the only supplier they have in Mahikeng. When I took out this cover in 2018, you knew exactly where this house is, NOT ONCE DID YOU MENTION YOU HAD ONLY 1 PLUMBER! The biggest nonsense I’ve heard for a company that wants ‘fans’ and not ‘policyholders’ 🙄 When I asked her for an approved price to pay the plumber she said she didn’t know. It’s Tuesday, no one has bothered to call to ask if the issue was resolved. I’m stuck with an invoice I had to pay after paying you premiums for 4years for NO SERVICE AT ALL! WHAT DO I DO WITH THIS INVOICE??????????????????