SM
Sello M
1 reviews | Active since Apr 2025
24 Apr 2025, 09:42
No Unpdate On Claim
I’ve been waiting for an “update” on my warranty claim since Tuesday. The claim was lodged last week Thursday and I’m told my claim handler will call but that never happens. Client services keep trying to connect me but whoever the handler is, is never available.
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dotsure.co.za's replyOfficial
24 Apr 2025, 10:29Hi Sello, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply24 Apr 2025, 10:29
Official
Hi Sello, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za