no service from Dotsure.co.za

Out of desperation I decided to write to you with the hope that this complaint will not fall onto deaf ears as it has been with the other people I had spoken to before.

My story goes like this.I got involved in an accident on Wednesday 21 February 2018, immediately I called Dotsure/Oakhurst to report the incident. After a few calls made to them they finally agreed for Fist Road Emergency to tow my vehicle.

A few hours later I called them again just to ensure everything was in order, only to find out my claim was not submitted even though I had spoken to a few people on that day already.I was then told to submit an accident form From the SAPS and I did that first thing the following day, that was on Thursday 22 February. The lady who’s handling my claim told me they are waiting for a quote from the panel beater , once they have received it they will start investigating my claim.

I called them again to check if they have received the qoute, only then I was told the tow guy delivered the vehicle to a wrong panel beater so they will arrange for it to be towed to the correct one.

On Friday again I decide to contact them just to do a follow up only to find out there was no arrangement made for my vehicle to be delivered to their designated panel beater, I had to fight for that to happen.

Their promise to me was that they will receive a quote from this Panelbeater on Monday morning, well and good. On Monday I decided to contact the Panelbeater who told me they are relocating, therefore my car will have to be moved again to another branch which means there won’t be any movement or progress on my claim until then.

This whole investigation I had to do myself because the claim consultant did not bother doing the follow up and they had the decency to tell me to follow up.What is shocking is that they still had no idea about this relocation, I found that out before they did which proves how pathetic their service is and how *********** they.

What’s worse is that the consultants are very rude and sarcastic, they just don’t know how to speak to customers and they don’t care. It’s been a week later and no investigation has taken place, I just wonder where this is gonna go.What does one have to do to receive proper service from Oakhurst/Dotsure. I cannot take it anymore I am so fed up and disgusted with this company.

All I am demanding here is the service I have been paying for, nothing more -nothing less.