MJ
Marojean J
1 reviews | Active since Dec 2022
01 Feb 2024, 15:36
NO SERVICE FROM DOTSURE
I put in a claim on Monday. It is Thursday afternoon. Everyday since, I've been struggling several times to get hold of them, got even told this morning by an agent that their system is down and that she'd phone me within 10/15 minutes, and still waiting. I am VERY DISAPPOINTED by their poor service delivery!! Still waiting for my claim to get paid out and all relevant documents were submitted.
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Replies (2)
dotsure.co.za's replyOfficial
01 Feb 2024, 16:00Hi Marojean, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply01 Feb 2024, 16:00
Official
Hi Marojean, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
MJ
Marojean J's updateReviewer Update
01 Feb 2024, 17:31I just received an email with a new claim number for the same claim that was logged on Monday. Why do you not process my original claim?
MJ
Marojean J's update01 Feb 2024, 17:31
Reviewer Update
I just received an email with a new claim number for the same claim that was logged on Monday. Why do you not process my original claim?