DW
Daphne W
1 reviews | Active since Apr 2018
27 Nov 2024, 14:10
No response to written query
My cat is a client and we've had excellent service when it comes to settling claims. However, I've posted a query recently and not received a response. Would be nice to experience the same levels of efficiency all round.
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dotsure.co.za's replyOfficial
12 Mar 2025, 10:06Hi Daphne, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply12 Mar 2025, 10:06
Official
Hi Daphne, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za