NO RESPONSE ON CLAIM SUBMISSION FOR 2 MONTHS

I put a claim on my car insurance in after Hail damage in late November 2024. I have to commend the Team for their quick reaction in terms of calling back and issuing a Reference number.

Oakhurst insurance was my original insurer and they would always send an assessor out as this was a non-driving event. This was not the case with Dotsure who have since acquired Oakhurst. They asked me to source quotes myself in December with shut down, and I was only able to do this and submit in January. I have since not received any feedback on my submission. I have called the Call centre twice, first with a request for a call back that was not returned and next time spoke with an agent who promised to escalate to the Claims team. Todate, its almost end of February and I have not received any information by email or by call on this. OAKP***