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Thandiwe Y
1 reviews | Active since Jun 2024
21 Jun 2024, 08:35
No response for an emergency and to report a claim
I was hijacked last night and have been on the phone for more than 15 minutes and no answer from Dotsure, this is adding further frastartion
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Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
21 Jun 2024, 09:04Hi Thandiwe, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply21 Jun 2024, 09:04
Official
Hi Thandiwe, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Thandiwe Y's updateReviewer Update
21 Jun 2024, 09:27Seeing phones were taken and items, my phone is also faulty would like to also be contacted on alternative numbers *** and ***
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Thandiwe Y's update21 Jun 2024, 09:27
Reviewer Update
Seeing phones were taken and items, my phone is also faulty would like to also be contacted on alternative numbers *** and ***
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Thandiwe Y's updateReviewer Update
21 Jun 2024, 11:45Still no call from the Dotsure claims advisor (Katelyn Fiegland), can we please be advised as to when might we get assistance and a call from Dotsure concerning the claim on last nights hijack situation..
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Thandiwe Y's update21 Jun 2024, 11:45
Reviewer Update
Still no call from the Dotsure claims advisor (Katelyn Fiegland), can we please be advised as to when might we get assistance and a call from Dotsure concerning the claim on last nights hijack situation..