1 reviews | Active since Oct 2018
No response
The service was amazing when I wanted to sign up. Zanne was excellent. When I received my policy, I realized that the reason for getting the medical aid, is not covered. I have since then sent 4 emails to Cindy Pillay and Zanne for the cancellation of the policy. I have not received a response. I will not be happy if the debit order goes off on the 27th.
Dear Leonora
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Leonora
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team