No response~!!

Item: dotsure.co.za
Rating: 1
Author: Jillian H

<p>I called and lodged my claim. I was told yesterday that glass company will come to my house to do an assesment and I will know in 24hrs if my claim will be paid or not. I have been at home all day and no one called...when I called the number i received via sms no answer. A full day wasted!!!UNACCEPTABLE!!</p>

Helpful (0)

Replies (3)

dotsure.co.za's replyOfficial

20 Jun 2017, 16:00

Dear Jillian

Thanks for contacting Oakhurst Insurance.

We will investigate your complaint and get back to you as soon as possible.

Regards

Oakhurst Resolutions Team

dotsure.co.za's reply20 Jun 2017, 16:00

Official

Dear Jillian

Thanks for contacting Oakhurst Insurance.

We will investigate your complaint and get back to you as soon as possible.

Regards

Oakhurst Resolutions Team

Jillian H's updateReviewer Update

22 Jun 2017, 08:26

I received a call and issued resolved, THANK YOU.

Jillian H's update22 Jun 2017, 08:26

Reviewer Update

I received a call and issued resolved, THANK YOU.

dotsure.co.za's replyOfficial

26 Jun 2017, 11:18

Dear Jillian

We confirm that arrangements were made with you to have the glass fitted to your vehicle and apologise for any misunderstanding there may have been.

Regards

dotsure.co.za's reply26 Jun 2017, 11:18

Official

Dear Jillian

We confirm that arrangements were made with you to have the glass fitted to your vehicle and apologise for any misunderstanding there may have been.

Regards