MS
Mtswene S
1 reviews | Active since Feb 2021
28 May 2021, 17:15
No refund, higher premium instead.
I updated my policy and my premium was reduced to R308. However, last months the old premium was deduct and I told them, they said they give me a refund for the amount that was paid in excess; I am still waiting for that refund. On top of that, I higher premium was again deducted this month!
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dotsure.co.za's replyOfficial
31 May 2021, 08:27Hi Mtswene,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply31 May 2021, 08:27
Official
Hi Mtswene,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za