No progress on claim

Good day, I was quite happy with the service I got from Dotsure until now that I have a claim. They approved my claim more than 2 weeks ago and was so eager to replace my home theater projector. I had an Optoma HD80 Theme scene projector. They wanted to replace it with a way lesser Ultra Link PJ 50 projector. This is not even a full hd home entertainment projector but a normal data projector. The quote I got from the guys who did the incedent report on my device for the insurance was for an UHD 30 Optoma projector which is the more comparable replacement R25500 and the Ultra link PJ 50 is R3500 at Hi fi Corporation. Then after numerous phone calls and explaining they offered an Optoma HD 25 E which is much better than the previous one but was discontinued in 2013 allready. I provided them proof of this. Now there is just no going forward. I keep on phoning them and their reply is that they just want to check something and will get back to me. 3 times now allready. I can see now that it is not worth it to go for cheaper insurance and I will definitely move back to my former insurance company where there were no problems in settling claims.