No payout what you claim for

So disappointed in Dotsure, was a loyal customer since 2017. I claimed for my inverter and battery. At first they were very helpful, thought claim was gonna be handled quickly like before. First problems started after requesting damage report, fotos and quotes for replacement. I struggled for a week to send info to Dotsure and after all that, I still had to follow up if they did receive documents. Only after jumping through their hoops, they still asked for photo of DB electric box, then I had to call again to find out if all documents were received. Dotsure then called back with estimate, was supposed to receive R2800, but then they decided that they going to deduct surge protector price ( I apparently had to have one, which I had NO idea of), only ended up receiving R214. Definitely canceling my policy with Dotsure! So yes, dotsure look for every excuse in the book Not To pay out your claim...