RS
Rassmika S
1 reviews | Active since May 2013
19 Jun 2023, 10:35
No one Answers
Logged my first claim last week. I sent all documents the same day. I tried calling about 5 times on Thursday and 5 times this morning. The numbers don't go through to the person dealing the claim as per their email signature. They then go to another person with the same name. APHIWE.she sounds highly frustrated taking my call and repeating that in through with the wrong Aphiwe. They then transfer me to the warranty division and the call gets cut. Please can you resolve my claim asap
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dotsure.co.za's replyOfficial
19 Jun 2023, 13:54Hi Rassmika, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply19 Jun 2023, 13:54
Official
Hi Rassmika, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za