YB
Yvonne B
1 reviews | Active since Oct 2025
08 Oct 2025, 11:43
No loyalty
After being a member for 10 plus years I now get an over 30% increase because my dog is older and they paid out 4 claims over the past .year. plus didn't pay out others !!! Rude staff when questioned. .. loyalty clearly means nothing .
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dotsure.co.za's replyOfficial
08 Oct 2025, 11:50Hi Yvonne, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply08 Oct 2025, 11:50
Official
Hi Yvonne, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za