No help car left damaged

I had a vehicle claim that was processed and the vehicle was sent to a recommended autobody (Denver Autobody JHB) by Dotsure. The vehicle was returned to us in a terrible state and subsequently the centre console was also broken. The auto body dealer acknowledged the damage and stated this was there fault and they would order the part and once ready would be installed. We collected the car on the 30th March 2022, to date 2 month later there is still no part and no assistance from Dotsure. I have called numerous times and the calls keeps saying they will follow up. Event he manager Angela also said she would assist and email all parties never even got that email no help at all from the claims department. The vehicle remain broken and i continue to pay my premiums. We have only had this one claim and its been a terrible experience, waste of time. I would not recommended this compony to use as an insurer. The level of service is really bad along with the level of assistance all round . rather consider other insurers stay away.