KA
Khalil A
1 reviews | Active since Jan 2020
08 Sept 2022, 11:58
No good servise
It's disappointing to see the lack of commitment from Dotsure staff . They fail to ensure that a client's vehicle gets repaired in good time. It's 15 days since my accident and the panel beater is waiting on parts. They don't respond to e mails. It's disturbing to see the lack of commitment by Dotsure towards It's client's.
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Replies (3)KA
Khalil A's updateReviewer Update
08 Sept 2022, 12:45This must be an auto response. Your service is bad.
KA
Khalil A's update08 Sept 2022, 12:45
Reviewer Update
This must be an auto response. Your service is bad.
dotsure.co.za's replyOfficial
08 Sept 2022, 16:45Hi Khalil , Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply08 Sept 2022, 16:45
Official
Hi Khalil , Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
KA
Khalil A's updateReviewer Update
09 Sept 2022, 14:37They have automated responses. They are still failing to resolve issues brought up. They only contacted me after I contacted them. They still have not addressed any issues. Their staff need training. Will nor recommend them for car insurance.
KA
Khalil A's update09 Sept 2022, 14:37
Reviewer Update
They have automated responses. They are still failing to resolve issues brought up. They only contacted me after I contacted them. They still have not addressed any issues. Their staff need training. Will nor recommend them for car insurance.