1 reviews | Active since Sept 2012
NO FEEDBACK received from Dotsure
Just 3 months ago I wrote this great review about the service received from Dotsure and now I am not so sure about Dotsure anymore. I have submitted a claim on 08 January 2019 - PETA ********** -00001 According to a sms received from Dotsure, Glayvia Martin was my claim handler. I followed up on 10 January 2019 by sending an email to ********** - NO FEEDBACK RECEIVED. I followed up AGAIN on 15 January 2019 to ********** and ********** - NO FEEDBACK RECEIVED. Sent another followup on 17 January 2019 to ********** ********** and ********** (the person that signed me up) - NO FEEDBACK RECEIVED.
TWO weeks later and I still haven't received any response from Dotsure. I am so annoyed with the terrible services received thus far.
Hope to hear from you soon.
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
We refer to the complaint logged on Hello Peter dated 22 January 2019, to which the contents have been noted.
We apologise for the inconvenience caused and confirm that your concerns have been addressed with the relevant department to avoid future occurrences.
We further confirm that the outcome of your claim's outcome was relayed to you on 29 January 2019.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding this matter.
Regards,
Dotsure Resolutions Team
We refer to the complaint logged on Hello Peter dated 22 January 2019, to which the contents have been noted.
We apologise for the inconvenience caused and confirm that your concerns have been addressed with the relevant department to avoid future occurrences.
We further confirm that the outcome of your claim's outcome was relayed to you on 29 January 2019.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding this matter.
Regards,
Dotsure Resolutions Team