*g
*licia greyling
1 reviews | Active since Dec 2015
27 Feb 2019, 14:51
No feedback on my claim
I registered a claim for my pet who was ill on 30 jan 2019. To date the matter is not resolved. This is just too long - 30 days cmon guys this is ridiculous. I phoned in on Monday and was informed that someone would give me a call. No phone call to date. Maybe i should take this to the OSTI.
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Replies (2)
dotsure.co.za's replyOfficial
27 Feb 2019, 15:15 Dear Alicia
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply27 Feb 2019, 15:15
Official
Dear Alicia
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's replyOfficial
11 Mar 2019, 17:00Dear Alicia
We have reviewed your complaint and we have provided you with a detailed response via email.
We can confirm that the claims department awaits the invoice that is required for the processing of your claim.
Kindly note that until such time that you provide the required invoice, the claims verifications process cannot continue.
We trust that you find this in order.
Kind regards
Dotsure Resolutions Team
We have reviewed your complaint and we have provided you with a detailed response via email.
We can confirm that the claims department awaits the invoice that is required for the processing of your claim.
Kindly note that until such time that you provide the required invoice, the claims verifications process cannot continue.
We trust that you find this in order.
Kind regards
Dotsure Resolutions Team
dotsure.co.za's reply11 Mar 2019, 17:00
Official
Dear Alicia
We have reviewed your complaint and we have provided you with a detailed response via email.
We can confirm that the claims department awaits the invoice that is required for the processing of your claim.
Kindly note that until such time that you provide the required invoice, the claims verifications process cannot continue.
We trust that you find this in order.
Kind regards
Dotsure Resolutions Team
We have reviewed your complaint and we have provided you with a detailed response via email.
We can confirm that the claims department awaits the invoice that is required for the processing of your claim.
Kindly note that until such time that you provide the required invoice, the claims verifications process cannot continue.
We trust that you find this in order.
Kind regards
Dotsure Resolutions Team